How to upgrade or cancel your plan

How to upgrade your plan

Go to Settings in the left navigation
Click Billing
Click Change plan
Select the plan you want to move to
Confirm the change

Your new plan takes effect immediately. You’ll only be charged for the difference between plans — we calculate this on a pro-rata basis for the remaining days in your current billing period.

If you’re currently on a free Foundation account, upgrading moves you onto a paid plan and billing starts immediately. There’s no delay, no deferred start date, and no trial period on an upgrade — your card is charged when you confirm the change. The 14-day free trial runs before you upgrade, not after: it’s how you try a paid plan without entering card details, and choosing to upgrade ends it early. See Free trial and when billing starts below.

How to downgrade your plan

You can downgrade to a lower plan at any time. The change takes effect at the start of your next billing period — you keep your current features until then.

When you downgrade, any features not included in the lower plan will become read-only. For example, if you downgrade from Professional to Starter:

Existing clients and CDD records are preserved (read-only where they exceed Starter limits)
White-label settings will be deactivated on new verification links
The SMR Drafting Assistant will no longer be available for new drafts

Your compliance records are never deleted when you downgrade — they remain stored for the full 7-year retention period regardless of your plan.

How to cancel

Go to Settings > Billing
Click Cancel subscription
Confirm the cancellation

Your subscription stays active until the end of your current billing period, then moves to Foundation (free). You keep all your records.

We don’t delete your data when you cancel. If you return later, your records will be waiting for you.

Free trial and when billing starts

Paid plans (Starter, Professional, Agency) include a 14-day free trial with no credit card needed to start. Billing begins immediately when your trial ends, or when you upgrade to a paid plan, whichever happens first — upgrading ends the trial early and you’re charged at that moment, not at the end of the 14 days. You’re then charged monthly (or annually, if you chose annual billing) until you change or cancel.

Foundation is different — it’s free for up to 5 clients, for as long as you want it, and is never billed.

You can see your current plan and any upcoming billing dates on the Billing page in Settings.

A note on our launch offer: AML Simple ran a free period on all paid plans from launch until 1 July 2026, the date AUSTRAC Tranche 2 obligations commenced. That offer ended on 1 July 2026 and is no longer available. The terms above are what applies today.

30-day refund guarantee

If you’re not satisfied within the first 30 days of your first paid billing period, contact us at billing@amlsimple.com for a full refund, no questions asked.

Annual billing

If you’re on annual billing, your subscription renews each year. You can cancel at any time — we then stop charging your card from the following year onwards, and your plan stays active until the end of the current annual period.

Annual billing is approximately 30% cheaper than monthly billing (equivalent to ~4 months free).

Questions about billing

Have a specific compliance question? Book a 1:1 with an AML expert for personalised guidance from a qualified compliance professional.